Dec. 11, 2020

TECHMO collaborating in the 1800HELPME-project

The 1800 HELP ME project is a collaboration between Innovate Australia, an AI company, Techmo and The Centre for Social Impact Swinburne at Swinburne University.

It is designed to harness the latest developments in Artificial Intelligence (AI) and Machine Learning (ML) and Interactive Voice Response (IVR) to greatly improve public access to existing personal crisis and suicide prevention related services.

Besides the ability to simultaneously answer over 100,000 calls, the system will be capable of:

  1. Answer a call after the first ring.
  2. Greet.
  3. Engage.
  4. Listen.
  5. Assess.
  6. Empower (by providing choices).
  7. Assure.
  8. Soft Transfer (without putting on hold) to one of the existing services.
  9. Follow up.
  10. Answer future inquiries as the same ‘person’, as in previous contact(s) if requested by the caller.


TETRAMAX is a Horizon 2020 innovation action within the European Smart Anything Everywhere (SAE) initiative in the domain of customized and low-energy computing for Cyber Physical Systems and the Internet of Things. As a Digital Innovation Hub, TETRAMAX aims to bring added value to European industry, helping to gain competitive advantage through faster digitization. The project partially builds on experiences with the TETRACOM project during 2013-2016. TETRAMAX was launched in Sep 2017 and runs until Dec 2021.